Order Cancellation
You have the right to cancel your order. However, if the order has already been processed and shipped by us, you will need to follow our standard returns procedure. Please inform us as soon as possible if you wish to cancel.
Handwoven Basket Disclaimer
Each of our baskets is meticulously handmade in remote rural areas of Africa using natural materials, ensuring that no two baskets are alike. Despite our best efforts to deliver top-quality products, you may notice natural blemishes, curves, or patches of dirt on the recycled wool sisal mix baskets. These are not flaws but rather unique characteristics that highlight the handmade nature of our products.
Due to the individual hand weaving, slight variations in size and color may occur. If you require a specific size, please contact us before placing your order. By purchasing online, you acknowledge and accept these disclaimers.
Storing Your Basket
If your basket gets wet, allow it to dry naturally and reshape it. When not in use, store it in a dry, warm, and damp-proof area. Be aware that natural dyes may fade over time if exposed to direct sunlight. Since the baskets are made of grass, moisture in the air can cause mold growth.
When using baskets as planters or to cover plastic pots, ensure a plastic dish is placed at the bottom to catch any excess water, as sisal may rot and dyes may run.
Returns
If you are not satisfied with your basket, you can return it within 22 days of purchase for a refund. The returned product must be in the original condition, with swing tags and labels attached. Please include a note or brief reason for the return. We cannot refund shipping costs and you are responsible for return postage. We recommend using recorded post or keeping proof of postage in case the package goes missing.
If your basket arrives damaged due to shipping, inform us within one week of receiving it. We will reimburse you for the item and the shipping cost.